Dept of Home Affairs X16 Local Office Managers
Listing Reference: HRMC 9/25/2a – HRMC 9/25/2p
Listing Status: Open for Applications
Position Summary
- Company: Department of Home Affairs, South Africa
- Industry: Government / Public Administration
- Job Category: Management / Civic Services
- Location: Multiple Locations Across South Africa
- Contract Type: Permanent
- Remuneration: R552 081 – R650 322 per annum (Level 10)
- EE Position: Yes
- Closing Date: 19 April 2024
Introduction
The Department of Home Affairs is seeking dynamic and driven individuals to fill the role of Local Office Manager across 16 locations in South Africa. This is a critical leadership role responsible for ensuring efficient operations, effective service delivery, and compliance with government regulations at local offices. The role requires an individual with a strong background in civic or immigration services, operational management, and customer service excellence. If you have the required experience and a passion for public service, this is an opportunity to contribute meaningfully to the efficient administration of essential citizen services.
Job Description:
The Local Office Manager will be responsible for overseeing the entire operation of a local Department of Home Affairs office, ensuring the efficient delivery of civic and immigration services. Duties include managing staff, ensuring compliance with regulatory requirements, implementing governance frameworks, and driving digital transformation to enhance service delivery. This role also entails liaising with stakeholders, fostering partnerships, and managing financial, human, and physical resources to meet strategic objectives.
Ideal Candidate:
The ideal candidate should possess a relevant NQF Level 6 qualification in Public Management, Administration, or Social Sciences, along with a minimum of three years of supervisory experience in a civic services environment. Applicants must have extensive knowledge of operational management, workflow planning, and public service legislative frameworks.
A valid driver’s license is required, along with willingness to travel and work extended hours when necessary. The ideal candidate should also demonstrate exceptional leadership, strategic planning, and problem-solving skills to effectively manage operations within the department.
Role Responsibilities:
- Oversee the overall operations and performance of the assigned Home Affairs office to meet agreed-upon service delivery standards
- Manage the provision of safe and secure enabling documents, including birth certificates, marriage certificates, death certificates, travel documents, and passports
- Ensure compliance with government mandates derived from the Government’s Programme of Action (POA)
- Provide guidance and operational oversight regarding immigration services in alignment with the Immigration Act
- Foster strategic partnerships with key stakeholders and represent the office at various forums
- Implement strategic objectives and innovative digital transformation initiatives within the office
- Coordinate and monitor the delivery of the operational plan, ensuring objectives are met within set timeframes
- Implement governance processes, policies, and risk management frameworks
- Effectively manage human, financial, and physical resources in the office
- Guide and train staff to ensure compliance with regulatory requirements and service excellence
Skills & Attributes:
- Management & Leadership: Ability to manage teams and inspire employees towards efficiency and service excellence
- Customer Focus & Service Delivery: Strong commitment to improving the customer experience within civic services
- People Management & Empowerment: Expertise in coaching, guiding, and developing employees
- Financial Management: Proficiency in budgeting, financial oversight, and cost efficiency
- Program & Project Management: Ability to initiate, plan, execute, and monitor projects effectively
- Change Management: Capable of leading change initiatives and driving digital transformation in service delivery
- Innovation & Digital Transformation: Knowledge in optimizing processes and implementing modern technology solutions to enhance efficiency
- Communication & Presentation Skills: Strong verbal and written communication, including report writing and presentations
- Problem-Solving & Decision-Making: Ability to analyze complex issues, make informed decisions, and resolve challenges efficiently
- Time Management & Organization: Highly organized with the ability to prioritize multiple tasks effectively
- Conflict Resolution & Negotiation Skills: Ability to handle disputes and negotiate solutions with stakeholders
- Patriotism, Integrity & Professionalism: Demonstrates a high level of honesty, ethical standards, and commitment to public service
Available Locations & Reference Numbers:
The Department of Home Affairs is recruiting for 16 positions across various provinces in South Africa:
- Eastern Cape
- Aliwal North (HRMC 9/25/2a)
- Grahamstown (HRMC 9/25/2b)
- Lady Frere (HRMC 9/25/2c)
- Mount Ayliff (HRMC 9/25/2d)
- Gauteng
- Alberton (HRMC 9/25/2e)
- Randburg (HRMC 9/25/2f)
- KwaZulu-Natal
- Kwadukuza (HRMC 9/25/2g)
- Prospecton (HRMC 9/25/2h)
- Scottburgh (HRMC 9/25/2i)
- Limpopo
- Mutale (HRMC 9/25/2j)
- Mpumalanga
- Mhala (HRMC 9/25/2k)
- North West
- Zeerust (HRMC 9/25/2l)
- Mafikeng (HRMC 9/25/2m)
- Wolmaranstad (HRMC 9/25/2n)
- Western Cape
- Bellville (HRMC 9/25/2o)
- Wynberg (HRMC 9/25/2p)
How to Apply
Interested candidates should prepare a comprehensive CV along with certified copies of qualifications, ID, and a valid driver’s license. Applications must be submitted via the Department of Home Affairs’ official recruitment portal or delivered to the relevant regional office. Ensure to use the correct reference number when applying for a specific location.
Enquiries:
For more details on this opportunity, please contact:
- Eastern Cape: Mr. L Jama | Tel: (043) 604 6417
- Gauteng: Mr. P Mlangeni | Tel: (011) 242 9039 / 066 478 3254
- KwaZulu-Natal: Ms. N Ngema | Tel: (033) 845 5003
- Limpopo: Mr. J Kgole | Tel: (015) 287 2802
- Mpumalanga: Ms. N Dlangisa | Tel: (013) 752 2504
- North West: Mr. L Appels | Tel: (018) 397 9908 / 9924 / 9922 / 9915
- Western Cape: Mr. M Pienaar | Tel: (021) 488 1409
This is a fantastic opportunity for experienced professionals looking to step into a leadership role within the Department of Home Affairs. With 16 positions available across multiple provinces, this role offers the chance to make a meaningful impact in public service while driving efficiency and innovation within Home Affairs’ operations. If you have the qualifications and passion for service excellence, don’t miss this opportunity to apply by 19 April 2024!