Start Your Career: FNB Call Centre Internship Opportunities in Johannesburg
Listing Reference: R32069
Listing Status: Open
Position Summary
Company: First National Bank (FNB)
Industry: Banking & Financial Services
Job Category: Call Centre / Customer Service
Location: Johannesburg, South Africa
Contract Type: Internship (Full-time)
Remuneration: Market-related stipend
EE Position: Yes
Closing Date: April 16, 2025
Introduction
If you’re eager to break into the banking sector and passionate about delivering exceptional customer service, the FNB Call Centre Internship presents a unique opportunity to grow and thrive within South Africa’s dynamic financial industry. First National Bank (FNB), a trusted name in banking innovation and customer-focused solutions, is inviting qualified individuals to apply for a Call Centre Trainee Internship based in Johannesburg. This work-based internship offers hands-on experience and a comprehensive view of the banking and customer service landscape, helping you lay a solid foundation for a long-term career. With only hours left before the application deadline, now is the perfect moment to take that bold first step into a world of possibilities.
Job Description
The Call Centre Internship at FNB is designed to provide aspiring professionals with immersive on-the-job training across various departments. Trainees will gain practical exposure to essential operational and customer service functions while being guided by experienced mentors in the banking field. This program is ideal for individuals looking to enhance their knowledge, sharpen their customer service abilities, and understand the inner workings of one of South Africa’s most progressive financial institutions.
As a trainee call centre agent, your key responsibilities will include:
- Responding to customer queries via phone, email, and live chat platforms
- Taking ownership of customer complaints and resolving them effectively
- Meeting or exceeding customer expectations through professional service delivery
- Executing daily work tasks aligned with FNB’s organisational values and ethical standards
- Participating in departmental meetings and contributing to team objectives
- Maintaining clear documentation and sharing relevant information within the team
- Adhering to work schedules and performing tasks within defined timelines
- Actively contributing to innovation and continuous improvement initiatives
- Identifying potential risks and escalating them for resolution
- Demonstrating commitment to compliance and governance standards
This internship is more than just an entry-level role—it’s a platform to explore career paths within the financial sector, build meaningful networks, and develop skills that are highly sought after across industries.
Ideal Candidate
The ideal candidate for the FNB Call Centre Internship is someone who is service-driven, adaptable, and passionate about helping customers. FNB is looking for individuals who possess the following:
- Minimum qualification: Matric (Grade 12)
- At least one year of experience in a call centre environment
- Strong interpersonal and communication skills
- A high level of professionalism and emotional intelligence
- A positive attitude and willingness to learn
- Ability to work independently and as part of a collaborative team
- High level of computer literacy
If you have a strong sense of accountability and are enthusiastic about working in a customer-centric environment, this opportunity is perfect for you.
Role Responsibility
As a call centre intern at FNB, you will be responsible for:
- Supporting customers with account-related queries
- Enhancing the customer experience by delivering accurate and timely responses
- Building and maintaining strong relationships with both customers and stakeholders
- Executing day-to-day tasks that uphold FNB’s standard of service excellence
- Assisting in identifying inefficiencies and suggesting improvements
- Representing FNB with integrity and enthusiasm
- Managing customer interactions across multiple communication channels
This role calls for a proactive individual who can maintain professionalism under pressure and contribute positively to team goals.
Skills & Attributes
To succeed in the FNB Call Centre Internship, candidates must exhibit a range of essential soft and technical skills. These include:
- Customer service orientation: Ability to respond promptly and efficiently to customer concerns
- Communication skills: Clear verbal and written communication abilities
- Problem-solving: Ability to resolve issues with minimal supervision
- Time management: Prioritising tasks to meet deadlines
- Adaptability: Willingness to learn new systems and procedures
- Collaboration: Functioning effectively as a team player
- Attention to detail: Ensuring accurate and complete documentation
- Innovation mindset: Proactively seeking ways to improve service processes
In addition to technical proficiency, FNB values soft skills that reflect their core values. They are especially interested in individuals who are:
- Curious and courageous: Eager to learn and brave enough to challenge the status quo
- Obsessed with mastery: Committed to continuous personal and professional growth
Benefits of the FNB Call Centre Internship
By joining FNB’s internship programme, candidates stand to gain the following:
- First-hand exposure to the inner workings of the banking industry
- Mentorship from experienced banking professionals
- Networking opportunities with internal teams and departments
- Access to innovative systems and tools within a leading financial institution
- The chance to develop both personal and technical competencies
- A meaningful role that could open the door to long-term employment opportunities
How to Apply
With the closing date rapidly approaching—April 16, 2025—candidates are urged to submit their applications as soon as possible. Applications submitted after this date will not be considered. Here’s how to apply:
- Visit the official FirstRand Group or FNB careers portal
- Search for Call Centre Internship – Job ID: R32069
- Complete the online application form and upload the required documents, including your CV, ID, and Matric certificate
- Ensure your contact details are accurate and up to date
- Submit your application before the deadline
Employment Equity Consideration
FNB is an Equal Opportunity Employer and is committed to diversity in the workplace. All appointments will be made in line with the FirstRand Group’s Employment Equity plan. The bank strongly encourages applications from candidates with disabilities, who are welcome to disclose this information voluntarily.
This is your chance to kickstart a career in South Africa’s thriving financial services sector with a brand that values innovation, service, and continuous learning. If you’re ready to learn, grow, and become part of something greater, then the FNB Call Centre Internship 2025 could be the perfect match for you. Don’t miss out—apply now and secure your future with one of South Africa’s most reputable financial institutions.